Bringing Your Brother Printer Shows Offline: 3 Effective Solutions


Brother printers are renowned for their reliability and performance, making them a popular choice for Mac users. However, encountering the issue of a Brother printer going offline on a Mac can be frustrating and disrupt your printing tasks. When your printer is offline, you cannot print documents, which can hamper productivity. Fortunately, resolving this issue is often straightforward with the right troubleshooting steps. In this article, we’ll explore three effective ways to fix the Brother Printer Shows Offline and get it back online.

Understanding the Issue:

Before diving into the solutions, it’s essential to understand why your Brother printer may go offline on your Mac. Several factors could contribute to this issue:

  1. Connectivity Problems: Poor connection between the Mac and the printer, whether through USB or wireless connection, can cause the printer to go offline. This could be due to loose cables, network configuration issues, or signal interference.
  2. Printer Settings: Incorrect printer settings or the “Use Printer Offline” option enabled in the printer settings can lead to the printer going offline.
  3. Driver Issues: Outdated or incompatible printer drivers can disrupt communication between the Mac and the printer, resulting in the printer showing as offline.

Now, let’s explore the three ways to fix the Brother printer offline issue on a Mac:

Method 1: Check Printer Connection and Restart Devices

The first step is to ensure that all connections are secure and properly configured:

  • If your Brother printer is connected via USB, check if the cable is securely plugged into both the printer and the Mac.
  • For network-connected printers, verify that the printer is connected to the same Wi-Fi network as your Mac. Check the network cables, router settings, and wireless signal strength.
  • Ensure there are no physical damages to the cables or ports.

Once you’ve verified the connections, proceed with restarting your Mac and the Brother printer:

  • Turn off the printer and unplug it from the power source.
  • Restart your Mac.
  • After the Mac has restarted, plug the printer back into the power source and turn it on.
  • Wait for the printer to complete its startup process.
  • Check if the printer is now online and ready to print.

Method 2: Adjust Printer Settings on Mac

Incorrect printer settings on your Mac can also cause the printer to go offline. Follow these steps to adjust the printer settings:

  • Open System Preferences on your Mac.
  • Click on Printers & Scanners.
  • Select your Brother printer from the list of printers on the left-hand side.
  • Click on the minus (-) button to remove the printer from the list.
  • Now, click on the plus (+) button to add the printer again.
  • Follow the on-screen instructions to add the printer to your Mac.
  • Once the printer is added, select it and click on the “Open Print Queue” button.
  • In the print queue window, click on the “Resume Printer” button if it’s available. This will attempt to bring the printer back online.
  • Close the print queue window and check if the printer is online.

Method 3: Update Printer Drivers and Software

Outdated printer drivers or software can cause compatibility issues and lead to the printer going offline. Follow these steps to update the printer drivers and software on your Mac:

  • Visit the official Brother website and navigate to the Support section.
  • Enter your printer model number and search for the latest drivers and software updates available for your printer.
  • Download the latest drivers and software updates compatible with your Mac.
  • Install the downloaded drivers and software by following the on-screen instructions.
  • Once the installation is complete, restart your Mac.
  • After restarting, check if the printer is now online and ready to print.


Encountering the issue of a Brother Printer Shows Offline can be frustrating, but with the three effective solutions outlined in this article, you can quickly resolve the problem and get your printer back online. Start by checking the printer connections and restarting devices, then proceed to adjust the printer settings on your Mac. If the issue persists, updating the printer drivers and software can help ensure compatibility and stability. By following these troubleshooting steps, you can ensure smooth printing operations with your Brother printer on your Mac. If you continue to experience offline issues despite these efforts, consider contacting Brother’s customer support for further assistance. With patience and persistence, you can overcome the Brother printer offline issue on your Mac and resume printing with ease.